Get in touch
Questions about the site, partnerships, or press? Use the email below. For product ideas and bug reports, the feedback form helps us track what to fix and what to build next.
What we can and cannot help with
Rateshive is an independent education site. We are not a lender, a broker, or a servicer, so there are questions we genuinely cannot answer, and it saves you time to know which ones before you write.
We can help with
- A calculator that returns a number you think is wrong, or an input you cannot find.
- A guide that is unclear, out of date, or missing a case you ran into.
- Corrections. If we published something inaccurate, tell us and we will fix the page and date it.
- Rate alert problems, including emails that never arrived or an unsubscribe link that failed.
- Press, partnership, and data-source questions.
We cannot help with
- Quoting you a rate, pre-approving you, or locking anything. Only a licensed lender does that.
- Reviewing your specific Loan Estimate or contract and telling you whether to sign.
- Tax or legal questions. Those need a CPA or an attorney who knows your full situation.
- Changing anything about a loan you already have. That is your servicer.
- Status of an application with a lender you reached through an outbound link.
If you are mid-transaction and something feels wrong on your paperwork, your loan officer and your closing agent are the fastest path. Our Loan Estimate walkthrough can help you work out what to ask them.
General inquiries
For anything the feedback form does not cover, including partnerships, media, and general questions, send us a note. We read every message; response times vary by volume.
A reply usually takes two to three business days, and longer when something breaks and the queue backs up. If you are reporting a bug, including the page URL, your browser, and what you typed in gets it fixed much faster than a description alone.
What a useful note looks like
The fastest corrections are the ones that point at a sentence. Include the page URL, the figure you think is wrong, and the source you are comparing it with. A Loan Estimate line, a Fannie Mae selling-guide section, or a Freddie Mac survey date is enough. "Your rates are off" is harder to act on, because the market page is a survey average and your quote is a file. Both can be current and still disagree by a few tenths.
Calculator bugs need the inputs. Credit score, income, price, down payment, rate, taxes, and insurance are the usual set. A screenshot of the result helps. If the page will not load, the browser and whether you are on a phone matters more than a description of the layout. We cannot see your screen.
Rate-alert mail is separate from this form. If a confirmation never arrived, check spam, then write with the address you used. We cannot quote a personal rate in the reply. We can point you at the market page and the guide that matches the decision.
We also cannot tell you whether to accept a specific offer, waive an inspection, or walk from a backup position. Those depend on your contract and your reserves. The guides lay out the tradeoffs. The decision stays with you and with the professionals licensed to advise on that file.
Partnership notes should say what you want linked and whether money would change hands. We do not sell placement inside a guide. Advertising, if it is on the site, is labeled, and it does not decide what a calculator prints. Press notes can use the same email. We are a small editorial operation, so a two or three business day reply is normal, and longer when something is broken and the queue backs up.
Reporting an error in our content
We write about money, so getting a number wrong has real consequences for somebody. Corrections get priority over feature requests. When you write, point at the specific sentence or figure, and tell us what you believe the correct value is and where you saw it.
When we confirm an error, we fix the page and update the revision date shown in the byline, so readers can tell the guide was reviewed. Where the change affects a conclusion rather than a typo, we say what changed in the article itself. Our sourcing rules are on the methodology page.
Questions we get often
Can you tell me what rate I would get?
No, and nobody can until a lender has your application. Pricing depends on your credit score, down payment, loan amount, property type, occupancy, and whether you pay points. The benchmarks on our market page show the direction of the market, which is useful for planning, but a survey average is not an offer.
Will you pass my information to lenders?
No. We do not sell contact information and we do not run a lead-generation form. If you submit feedback or subscribe to rate alerts, we store what you sent so the service works, and that is the extent of it. The details are in our privacy policy.
Where do your rate figures come from?
Public sources, named on the page where they appear: Freddie Mac's weekly survey for mortgage averages, FRED for Treasury yields and rate history, the Bureau of Labor Statistics for inflation and employment, and the National Association of Realtors plus Census data for housing activity. We do not estimate rates ourselves.
Do you accept guest posts or sponsored articles?
No. Everything on the site is written and edited in-house, and nobody pays to appear inside a guide. Where we link to a partner, it is labeled. Partnership and advertising questions are welcome at the address above, but they will not result in editorial placement.
How do I stop getting rate alert emails?
Use the unsubscribe link at the bottom of any alert, which takes effect immediately and requires no reply from us. If the link does not work, email us with the address you subscribed with and we will remove it.
Help us improve Rateshive
Found a confusing label? Want a new calculator scenario? Tell us what would make this site more useful for your homebuying or refinance journey. We read every submission and keep a copy for our records. Your email is only used to follow up if we need clarification. We don’t sell lists.